Steps to Reset Phone

This will reset the phone to factory default settings. This will remove ALL data including the Google account, system data, application data, application settings, and downloaded applications.

1. From a home screen, select the App menu.
2. Select Settings. If the application icon is missing, select App menu filter (located at the top) then select All apps.
3. Select Privacy.
4. Select Factory Data Reset.
5. Select Reset phone. If presented, enter the current passcode or draw the unlock pattern.
6. Select Erase Everything. Allow up to 3 minutes for the factory data reset and reboot processes to complete.
   

Alternate way to Reset Phone

This will reset the phone to factory default settings. This will remove ALL data including the Google account, system data, application data, application settings, and downloaded applications.

1. Power the device off.  Press the Power button then select Power off.  If the device doesn\'t respond to input, remove and replace the battery.
2. Slide the keyboard open.
   
3. Press and hold the Power button+X key simultaneuously until the Recovery screen (exclamation point with an android figure) appears.
   
4. Slide keyboard closed then simultaneuously press the volume up+down keys.
   
5. Press Volume down to select wipe data/factory reset the press the Power button. Utilize the Volume keys (up / down) to select.
6. Press Volume down to select Yes -- delete all user data then press the Power button. Factory reset process may take several moments to complete.
7. Ensure reboot system now is selected then press the Power button. Reboot process may take several minutes to complete.